Delivery & Collection
We can't wait to get your sweet treats on their way!
Order Processing
Orders are generally packed and dispatched within 2–3 business days. During launches, sales, public holidays and particularly busy periods, processing may take a little longer.
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Once your order has been dispatched, you'll receive an email with your Australia Post tracking details.
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Australian Delivery
We ship Australia-wide using Australia Post.
Customers can choose Standard or Express Shipping at checkout. Delivery times vary depending on your location and are estimates only. Once a parcel has been handed to Australia Post, delivery delays may occur that are outside The Candy Vault's control.
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Please make sure your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we're unable to change the delivery address.
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Warm Weather Shipping
Australian weather can get HOT! Some confectionery, particularly chocolate and softer lollies, can melt, soften or become sticky during transit. We strongly recommend choosing Express Shipping during warmer weather to reduce the amount of time your order spends in transit. We take care when packing your order; however, we cannot control the temperature your parcel is exposed to once it leaves us. Heat-sensitive products are therefore ordered at the customer's discretion. We also recommend having your parcel delivered somewhere it can be collected promptly rather than left outside in the heat.
New Zealand Shipping
Sweet news, NZ! The Candy Vault now ships across the ditch!
All New Zealand orders are carefully packed and sent from Queensland, Australia via Australia Post International Standard with tracking.
Estimated delivery: 5–10 business days after dispatch.
Please allow 1–2 business days for us to pick, pack and prepare your order before it begins its journey to you.
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A Note about the Heat:
Some of our sweets can be sensitive to heat- especially chocolate, gummies and other soft or coated treats. While we carefully pack your order before sending it on its way, we unfortunately can't control the temperatures your parcel may be exposed to during transit.
By ordering heat-sensitive products, you acknowledge that The Candy Vault cannot be responsible for melting, softening, sticking or other heat-related changes that may occur during shipping.
If your goodies arrive a little warm or soft, we recommend popping them somewhere cool before opening and enjoying them.
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Customs & Delivery:
International delivery times are estimates only and may vary due to customs, biosecurity, public holidays or other delays outside of our control.
Any applicable customs duties, taxes or import charges are the responsibility of the customer.
Once your order has been dispatched, you'll receive tracking details so you can follow your sweet delivery all the way from The Candy Vault to your door in New Zealand!
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Click & Collect
4 hour Click & Collect is available for online orders.
Once your order is ready we will send you a conformation to collect!